A legal disclaimer

At Highlands Sports Centre, we are committed to delivering high-quality coaching, programs, and facilities. To ensure fairness and sustainability for our club, the following refund policy applies to all memberships, class packages, and services.

​

1. Membership Fees

• Membership fees are non-refundable once a billing period has commenced.

• This includes unlimited memberships, family memberships, and class-based memberships.

• Memberships may be cancelled in accordance with the notice period outlined in the membership agreement, but no refunds will be issued for unused time.

​

2. Class Packages & Casual Sessions

• Class packs and casual visits are non-refundable and non-transferable.

• Expiry dates apply and will not be extended due to non-attendance, personal schedule changes, or holidays.

​

3. Missed Classes

• No refunds or credits are provided for missed classes due to:

  • Illness

  • Travel

  • School commitments

  • Personal or family reasons

• We encourage members with unlimited memberships to attend alternative classes within their age group where appropriate.

​

4. Medical Suspensions

• In cases of long-term medical injury or illness, memberships may be paused upon receipt of a valid medical certificate.

• Pauses are applied at the club’s discretion and do not apply retroactively.

• Short-term illnesses do not qualify for refunds or credits.

​

5. Program Changes & Timetable Adjustments

• Highlands Sports Centre reserves the right to:

  • Modify class times

  • Change instructors

  • Adjust programs

  • Cancel classes when necessary

• These changes do not constitute grounds for a refund.

​

6. Exceptional Circumstances

Refunds will only be considered in exceptional circumstances, such as:

• Duplicate charges

• Administrative errors by HSC

Any approved refund will be processed to the original payment method and may incur an administrative fee.

​

7. Club Closures

• Temporary closures due to public holidays, facility maintenance, or circumstances beyond our control do not qualify for refunds.

• Extended closures will be assessed on a case-by-case basis.

​

8. Acceptance of Policy

By purchasing a membership, class package, or casual visit, you acknowledge and agree to this refund policy.